Related characteristics
understandability
learnability
operability
explicitness
customisability
attractivity
clarity
helpfulness
user-friendliness
Attractivity
Description
Attributes of software that bear on the satisfaction of latent user desires and preferences, through services, behaviour and presentation beyond actual demand.
Indicators
1. user judgement on attractivity
The equipment level of the software product, especially the availability of additional services, behaviour and presentation, as judged by the user.
Source: QUINT
Scale: ordinal
Validity: ***
Protocol:
- Select a representative group of users;
- Show them the "accessories" applied in the software product;
- Let the users express the luxury as: high: they believe all desirable accessories are applied; average: they believe only a limited number of accessories are applied; low: they believe very few accessories are applied;
- Determine the average appreciation.